Returns & Exchanges
At Ninjutso, we stand behind the precision and quality of our professional gaming peripherals. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our support portal and enter your order number and email address to begin the return or exchange process.
Prepare Your Gear
Place the product in its original packaging, ensuring all accessories, cables, and documentation are included to qualify for a full refund.
Ship the Package
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technical team verifies the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing